Provides leadership, coaching or mentoring to other members of the team. Has both in depth and broad knowledge or expertise on most products and processes. May provide consultation on complex enterprise-wide projects and is considered to be the top level contributor/specialist. May assist in the planning and engineering of an organization's systems infrastructure including but not limited to enhancing current products or processes. Responsible for researching newer technologies and making recommendations for such technologies that would benefit specific areas within the company.
Participates in project team meetings, working closely with Sales, Consulting, Project Management, Technical Services and Engineering ensuring that the workflow on a project is systematically sound and that the processes specified can be performed internally or by an approved outsource supplier. May be responsible to host a meeting on any project; potentially placing that project on temporary hold until the issue has been resolved, accepted or escalated for a larger company discussion. Expected to participate in the development of and writing of the workflow, product or process specifications. Identifies testing parameters and ensuring that data complies to specifications by being responsible for duties such as first article inspections, understanding case needs and having a wide degree of creativity and latitude towards development of solutions.
Contributes towards and may be responsible for providing support to the organization’s case/Client efforts through the use of technology and critical thinking. Responsibilities also include providing equipment functionality and capability reports –acting as a technical liaison to other departments that are internal or client facing. Includes the implementation and design of hardware and software. Monitors the performance of systems. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Follows and maintains all corporate change control and audit requirements. May require 7-10+ years of experience in the field, specialty or in a related area. Typically reports to a manager or head of a unit/department.